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Frequently Asked Questions

Frequently Asked Questions

General info

  • What is LEAP 3DP
    LEAP 3DP was born with the mission of leveraging the use of 3D printing technology and making its applications available in our daily life. Our goal is to make customizable, modern home/office decorations and branded workspace items available to order at suitable prices.
  • What do we offer?

    We offer customizable, modern home/office decorations and branded workspace items made to order.

    We accept 3D printing requests too.

Orders

  • How can I make an order?

    You can browse our full collection of creative decorations, beautiful gifts & creative office & business items on this page. To buy a design, just simply choose the color & size on the product page, add to cart, then move to checkout.

    If you have a 3D model file that you want to 3D print or have a design idea that you would like us to design and 3D print, you can submit your request details on the 3D print request page.

  • Where can I see my order status?

    You can go to the My Account page after logging in, then check the Orders page.

    After receiving your order, we will send order status updates via email until it is delivered to your doorstep.

  • Can I get a discount?

    We constantly offer many discounts, please check our Offers & Discounts page. For orders above 15 items of any of our products, please get in touch with us for a special quote.

Our Service

  • How much does 3D printing cost?

    For custom 3D prints, the cost varies based on many metrics such as print resolution, infill, dimensions, etc. You can request printing a 3D model file that you have or submit your a design idea that you would like us to design and 3D print on the 3D print request page. Once we receive your request, our experts will review it and get back to you as soon as possible.

  • How long does it take to get a print done?

    Depending on many factors, a 3D print can take from a few minutes up to several hours or even a whole day. We are committed to delivering orders of less than 10 items within 7 business days, and orders between than 11-50 items within 20 business days.

  • What materials do you use?

    We have a range of materials and colors available. The materials we most commonly use are:

    PLA: A biodegradable thermoplastic. It works best for decor, display items, and fast prototyping. Greater detail than ABS, but more brittle. Unsuitable for high temperatures.
    PETG: A thermoplastic with improved properties over PLA. Its main advantages are high impact resistance, and chemical and moisture resistance. It works best for functional items and spare parts.

Delivery & Returns

  • How much are the shipping rates?

    Shipping within Ho Chi Minh city: 30,000 VND per order
    Shipping to other cities and provinces: 80,000 VND per order

    We constantly have Free Shipping offers. You can check our Offers & Discounts page for more info.

  • How long does the order take to be delivered?

    For orders of less than 10 items: within 7 working days
    For orders between 11-50 items: within 20 working days
    For orders of more than 50 items: please contact us for a quote.

  • Can I return an order and get a refund?

    we accept returns and full refunds for wrong orders, or defective/damaged items if a return request was placed within 7 days after the order delivery.

    Return and refunds are processed according to our terms of service.

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